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Customer Service

Domestic and International ShippingUSA Customers - Shipping Notes
Media Mail
:Delivery times takes between 2-8 days. Locations in the Midwest get delivery earlier than 2-8 days, and more distant locations (e.g. South, West, Mountain zone, may take moreabout 7-10days). Deliver Monday through Saturday.
First Class Mail (small packages) & Priority Mail:A good option, for speedier delivery, for packages weighing less than 6 pounds. This takes 2-3 business days maximum, and generally a good deal, if the package is not heavy. Deliver Monday through Saturday.
UPS (Ground / 2 Day / Next Day) - United Parcel Service (private courier) is good & recommended for heavy packages, and when the order is more than $50.00. This shipping method isless expensive when delivery is to a commercial address. Deliver Monday through Friday only. 
Express Mail - when you need your package guaranteed overnight, this is the option (you can compare the shipping cost vs. UPS Next Day, and determine which is cheaper). Deliver Monday through Saturday.

International Customers (outside of USA) - Shipping Notes
USPS Worldmail / Canada Worldmail - This shipping option, takes roughly 10-21 days, for select countries (Canada, UK, France, Australia and other Countries). Packages arrive via your local postal service. Since no private courier is involved, you do not incur private brokerage fees. (Your country may charge some tax, but for books, generally, there is no tax). Locales closest to the east coast of USA take around 10 days, and 21 days for more distant locales (e.g. New Zealand, Australia). Deliver Monday through Saturday.
Priority Mail International (all types) - good, relatively fast shipping all over the globe (takes about 7-10 days maximum), delivered via your local postal service, and includes tracking capability. Deliver Monday through Saturday.
Express Mail International - when speed is very important, a premium shipping option, with delivery in 3-5 days window, all over the globe. Deliver Monday through Saturday.
UPS AND Fed Exp International service is determined by the weight of the order and generally takes between 6-10 business days for delivery, charges determined by weight of the order. 


There might be a customs charge that will be determined by the concerned Country Customs department payable at time of delivery.Privacy and Security :We at Furqaan Bookstore promise not to sell, lease or share your private information with any other Business entity. If you decide to unsubscribe from our mailing list at any time, we will stop sending you any and all promotional emails. The only emails you might receive if you unsubscribe are either related to the status of your order, or regarding an issue you need attended for your purchase. 
Your Credit Card information will not be shared or stored in form at any time. We assure you that your personal information will be used only for your purchase.

Return Policy

1. Items received damaged, defective, or incorrectly shipped merchandise (due to Shipping fault):
a. We will gladly replace your item(s) with the same item(s) originally ordered without you incurring any extra fees for shipping and handling. Furqaan Bookstore will send you a UPS label to ship the package back to us.
b. Please notify our customer service department within 8 days of receipt of damaged or defective products at [email protected], or call us at 1-877-866-4104.
2. Dissatisfied with your purchase
a. Full refund (cost of item(s) only, no shipping and handling cost refunded).
b. Exchange your item(s) with other item(s) of your choice. If the price of new merchandise is higher than the price of original purchase, the customer pays for the difference in price. The customer also pays for the shipping and handling of all exchanged items.
c. Alternatively, we can also provide you with store credit for future purchases.
d. Important: To qualify for the above options:
i. DVDs, CDs, electronics, VHS tapes, audiotapes, or games and puzzles must be unopened and in their original saleable plastic wrapped boxes.
ii. Books, flash cards, posters and other products must be unmarked, unwritten on, unbent, and in new condition.
3. General Rules
a. Items that do not satisfy the conditions above will not be accepted for refund or exchange.
b. No item(s) will be accepted for return or exchange after 30 days from the customer's receipt of products.
c. As long as the product was not damaged or defective, the following items will not be accepted for returns once the original packaging is opened: software, electronics, CDs, DVDs, audiotapes, VHS tapes, and bundles with books and CDs or books and DVDs.
d. All returned goods needing new packaging and missing parts are subject up to a 50% restocking charge.
e. We will ship the exchanged item(s) after we receive the returned one(s).Viewing OrdersAll checkout pages are protected with SSL encryption. All orders must be prepaid. Customers may choose from a variety of different payment methods, including MasterCard, Visa, Discover, American Express or PayPal. Money orders and checks are also accepted, but shipping can only occur after check clearance, typically one week after the check is received.
In order to pay by check, e-check or money order
Add the desired items to your cart. When you are done shopping, view your cart, and choose the “estimate shipping” option to display your total costs. At this point, print out the cart page summary you are viewing. Mail the following items:
printed shopping cart page
your name, address, email and telephone number
the check or money order (payee: Furqaan Bookstore.) with the final amount (including shipping charges and taxes for Illinois customers)

To Our address given below:
Furqaan Bookstore.
444 E. Roosevelt Rd.
# 173,
Lombard, IL 60148
USA

All orders will be shipped after payment is received. For money orders, items will be shipped one (1) business day after the payment is received. For payments by check, items will be shipped up to Eight0 (8) business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five (5) business days to release the payment. 

Payment OptionsAll checkout pages are protected with SSL encryption. All orders must be prepaid. Customers may choose from a variety of different payment methods, including MasterCard, Visa, Discover, American Express or PayPal. Money orders and checks are also accepted, but shipping can only occur after check clearance, typically one week after the check is received.
In order to pay by check, e-check or money order
Add the desired items to your cart. When you are done shopping, view your cart, and choose the “estimate shipping” option to display your total costs. At this point, print out the cart page summary you are viewing. Mail the following items:
printed shopping cart page
your name, address, email and telephone number
the check or money order (payee: Furqaan Bookstore.) with the final amount (including shipping charges and taxes for Illinois customers)

To Our address given below:
Furqaan Bookstore.
444 E. Roosevelt Rd.
# 173,
Lombard, IL 60148
USA

All orders will be shipped after payment is received. For money orders, items will be shipped one (1) business day after the payment is received. For payments by check, items will be shipped up to Eight0 (8) business days after the order is received. If you choose to pay using an e-check through PayPal, PayPal typically takes five (5) business days to release the payment. 

Updating Account InformationDid you forget your password?
Go to the sign up page, fill in your email address, click the "Click here if you've forgotten your password" link to display the password hint you provided when you first registered. If there is no hint, or if you still can't remember the password based on the hint, click on the link to reset your password and enter a new one (Note that resetting your password will result in deleting any saved credit card information for security reasons).
You will receive an email with subject line Web store password retrieval, from [email protected], informing you that your stored credit card info will be deleted. The email will include a link to reset your password and clear credit card information. Clicking on the link will open the desired page to re-enter your account details with your new password and hint reset same.